Personalized products are made to order and generally cannot be returned or exchanged, but damaged or defective items may qualify for a replacement or refund.

    Shipping & Refund Policy

    Shipping Policy

    • Orders are processed within 2-3 business days.
    • Shipping times vary based on location and shipping method selected at checkout.
    • Customers will receive tracking details via email once their order has shipped.

    Return & Refund Policy

    • We do not accept returns and exchanges because everything is personalized and made-to-order. Carefully review spelling, color, and size before ordering. Customers receive a mockup of their order(s) before their made.
    • If items arrive damaged or unusable, contact us atwithin 7 days so we can make it right.
    • We do not cover return shipping costs unless the item is defective or incorrect.

    Cancellation Policy

    Orders can only be canceled within 24 hours of purchase. Once shipped, they cannot be canceled.

    Lost or Stolen Packages

    We are not responsible for lost or stolen packages after they are marked as delivered. If you experience an issue, please contact your local carrier for assistance.

    Damages and Issues

    If items arrived damaged and/or are unusable, I am so sorry. Please email your name, order number, date of purchase, and photos of the item with the subject 'Damaged' within 7 days and I'll make it right. Email me at

    European Union 14 Day Cooling Off Period

    Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.